Shipping policy
Local Shipping (Kuwait)
We offer fast and convenient shipping options for local orders within Kuwait. Please refer to the table below for details:
| Delivery Type | Estimated Time | Fees |
|---|---|---|
| Standard Delivery | Next day (10 AM - 10 PM) | FREE for orders 50 KWD or above |
| Standard Delivery | Next day (10 AM - 10 PM) | 1.5 KWD for orders below 50 KWD |
| Express Delivery | Same-day (10 AM - 10 PM) | 3 KWD |
Notes:
- Once your order is confirmed, you will receive a direct tracking link via WhatsApp, allowing you to monitor your order status in real-time and contact the delivery driver if needed.
- If a return is requested for an order that initially qualified for free shipping (50 KWD or above), and the final order value drops below 50 KWD after the return, a 1.5 KWD shipping fee will be deducted from the refund.
GCC & International Orders
For our international customers, we ship orders using trusted carriers such as Aramex. Please see the table below for details:
| Destination | Order Value | Estimated Time | Fees |
|---|---|---|---|
| GCC Countries (KSA, UAE, Qatar, Oman, Bahrain) | 50 KWD or more | 3-5 days | Free |
| Below 50 KWD | 3-5 days | Calculated at checkout (based on weight & size) | |
| Other Countries | 50 KWD or more | 5-8 days | Free |
| Below 50 KWD | 5-8 days | Calculated at checkout (based on weight & size) |
Notes:
- One your order is shipped, you will receive a unique tracking number via email. you can use this number to track your shipment directly through the courier's website.
Customs and Duties
- International orders may be subject to customs duties, taxes, and other fees imposed by the destination country or region. These additional charges are the responsibility of the recipient and are not included in the shipping fees paid at checkout. We recommend contacting your local customs office for more information on potential charges associated with your order.