Refund policy
We want you to be completely satisfied with your MAYOO MENA order. We offer returns and exchanges within 14 days of purchase for eligible items.
How to Request a Return/Exchange?
- Visit our Refund/Exchange Portal
- Enter your order number and the email/phone number used when placing the order.
- Follow the instructions provided on the portal to complete your request.
Return Fees
Original shipping fees are non-refundable unless the return is due to a product defect or an error on our side.
For Kuwait orders that qualified for free delivery, a standard delivery fee of KWD 1.500 will be deducted from the refund if:
- The entire order is returned; or
- A partial return reduces the value of the items kept below KWD 50.
This is because the final order value no longer meets the KWD 50 minimum required for free standard delivery.
For international orders, return shipping fees vary depending on the destination and are calculated by the courier based on the package size and weight.
Any applicable return shipping fees will be communicated to you before completing the return process.
Exchange Fees
Kuwait Orders
Exchanges are free for local orders within Kuwait, and the delivery cost of the replacement item is covered by MAYOO MENA for the first exchange only.
Please note: If the replacement item has already been delivered and you later decide to return it for a refund, the following fees may apply:
- If the original order qualified for free delivery and the final order value falls below KWD 50 after the replacement item is returned, a KWD 1.500 standard delivery fee will be deducted from the refund, as the order no longer meets the minimum value required for free delivery.
- Since the replacement item was already delivered free of charge as part of the exchange, an additional KWD 1.500 delivery fee will be deducted if the replacement item is later returned for a refund.
If both conditions apply, the total delivery fees deducted from the refund will be KWD 3.000.
International Orders
For international orders, exchange fees may apply as shipments are handled by third-party courier services. Any applicable fees are determined by the courier based on the destination, package size, and weight and will be communicated to you before processing the exchange.
These charges are not covered by MAYOO MENA.
Eligibility for Returns & Exchanges
Our return and exchange policy applies exclusively to eligible products purchased directly through our website.
The following items are not eligible for return or exchange:
- Products purchased on sale or as part of a promotional discount. These items are considered final sale.
- One-piece swimsuit styles, including, but not limited to, the Giulia Swimsuit, Fiji Swimsuit Set, Tahiti Swimsuit Set, Bali Swimsuit Set, and any future one-piece swimsuit designs.
To Qualify for a Return or Exchange
✔ Items must be unworn, unwashed, and in their original condition, with all tags and original packaging attached.
✖ Items that have been worn, washed, used, damaged, altered, or returned without their original tags or packaging are not eligible for return or exchange.
What Happens Next?
Kuwait Orders
Once your return or exchange is approved, our team will contact you to arrange the collection or exchange.
For exchanges, the replacement item will be arranged according to our standard local delivery timeframe and availability.
For returns, once the item is received, it will be inspected within 1–2 business days. If approved after inspection, the refund will be issued to your original payment method within 7 days. For payments made via Visa or Mastercard, the refund may take up to 10 days to appear, depending on your bank's processing time.
International Orders
International exchanges will follow the same estimated shipping timeframe as new international orders, typically 5–8 days depending on the destination.
Any applicable international return or exchange shipping fees will be communicated to you before the process is completed.
Out-of-Stock Exchange Items
If the item requested for exchange is out of stock, you may choose to:
- Receive a refund for the eligible item; or
- Select another available product of equal value.